Privacy Policy
1. Introduction
Adoore recognize the importance of protecting the privacy of your personal data. We have instituted strict policies and security measures to protect the information you provide us.
2. Who is responsible for the processing of your personal data?
The Swedish company Endoore AB, reg. Nr 559109-6028, (“Adoore”, “we” or “us”), is the controller of your personal data. Adoore’s affiliated companies, including licensees and selected suppliers may process your personal data on Adoore’s behalf and are thereby processors of your personal data with Adoore’s instructions.
You may contact Adoore at any time, please find our contact details below.
Mail and visiting address:
Humlegårdsgatan 4, 2nd floor, 114 46, Stockholm
Email: info@adoore.se
3. Categories of data processed, purpose and legal basis for processing
3.1 General
Below you will find a summary of all data that we process, and the purposes of processing the data and on what legal basis we are using it for.
3.2 Online Customers
When you place an order online, the following information will be used to process your order; name, email, phone number, shipping address and billing address (street name, zip code, city and country). We also use the data to communicate with you (by email and live chat) regarding questions or comments regarding the product(s), and the process for returns and exchanges. We collect your phone number so that we can send a text message to you when your order has arrived at your pick-up place. The legal basis for the processing is that it is necessary in order for Adoore to fulfil its contractual obligations towards you and to legitimate interest is to facilitate the administration of returns, exchanges and complaints.
We also store your purchase history and information regarding returns and exchanges, for accounting purposes. Payments made for orders on our website are processed by a third-party-payment service and the third party service is the controller of the credit card information and other information relating to the payment. Adoore does not collect any payment information.
3.3 Newsletter subscribers
If you have subscribed to our newsletter, we will process your name and email address.
To keep you informed of products, new releases, special events and promotions we save your email for direct marketing. The legal basis for the processing is a balance of interests where our legitimate interest is to market our products to existing customers. If you don’t want to receive any newsletter you can unsubscribe by clicking on the unsubscribe link included in every newsletter, or by contacting us at info@adoore.se and we will kindly help you.
Account page:
For this purpose we use your name, email, password and address to create and administer your order- and shipping information. Furthermore, your phone number and address (including street name, zip code, city and country) is collected and stored to make future purchases quicker and to provide you with relevant information regarding our products. Purchase history is stored to provide you with the possibility to review your purchases and returns and for us to send relevant information to you.
Personalised newsletter and marketing: We collect your name, email address, cookie-id, your activities on the website including how you scroll and view different pages, your interaction with newsletters, example if you have opened or clicked at the newsletter, or used a promotion/discount code, transaction details, purchase history such as how often you purchase items and what kind of items you have bought (category, color, size). Also, your IP-address is processed in order to send marketing based on geographic location.
To give you the best experience we combine your personal data mentioned above, analyse it and create marketing based on such analysis. For example, we can send you an email based on which products you have placed in your shopping-cart, or an invite to an event.
E-receipt: For this purpose, we use your name, email and transaction details in order to make the send-outs.
3.4 Website Users
When you visit the website adoore.com, we may process your IP-address, to locate which country you’re visiting from. The purpose of this is to gather data and collect for statistical purposes. This data might also be used in marketing aspects. Please note that your IP-address does not directly identify you as an individual.
3.5 Customer service
If you have been in contact with our customer service regarding a complaint, return or a question, the email or chat conversation will be stored for as long as it’s necessary to administer your matter, including following up on the matter within 12 months.
3.6 Anonymized data
It can be noted that we may also use anonymized data for statistical purposes.
4. Does Adoore share your information with others?
Adoore does not sell or rent our customers’ personal data to any other entity.
We may share your data with affiliated companies from a marketing perspective.Adoore may also share your data with selected suppliers who perform functions on our behalf such as packing and delivery of orders, processing payments, carrying out promotional services or data management, to maintain our website, analyze interaction with sendouts and notifications, to distribute emails, to send out our newsletter, to provide client communications and to manage our customer database.
As necessary, the personal data you provide to us may be processed by these third parties, solely on Adoore’s behalf and in accordance with Adoore’s instructions as the data processor. We do not authorize any of our suppliers to make any other use of your personal data.
If Adoore is subject to an actual or potential merger or acquisition or similar transaction, we may share your data with potential and actual buyer(s) and their financial and legal advisers, subject to such third parties undertaking appropriate confidentiality.
Adoore may also disclose your personal data to a public authority where Adoore is obligated to do so by law. In the event all or part of Adoore’s operations are sold, Adoore may transfer your personal data to a potential purchaser of the business.
5. Transfer outside of the EU/EES
We may share your data with our selected suppliers, who may process your data in countries both inside and outside of the EU/EES when performing functions on our behalf as set out in section 4 above.
6. How long do we keep your data?
We will retain your personal information for as long as necessary in relation to the purposes for which the data was collected or otherwise processed. Under section 3 above, we have specified the retention time, or the criteria for determining the retention time, for our processing of data in relation to the different purposes the data is being processed. In addition to the retention time stated under section 3 above, please also note the following.
7. Your data subject rights
In this section 7, we have summarized your data subject rights to request access, portability, rectification, erasure of your personal data, to restrict the processing of your personal data, to object to processing, and your right to lodge a complaint with the supervisory authority. If you want to exercise your rights, please send us an email to info@adoore.se. Please note however that if you want to lodge a complaint with the supervisory authority, you need to contact the authority directly.
7.1 Right of access
You have the right to obtain confirmation of whether personal data concerning yourself is being processed and, where that is the case, access to the personal data and information regarding, inter alia, the purpose of processing, the categories of personal data concerned, the categories of recipients to whom your data have been or will be disclosed, and the envisaged period of time for which personal data will be stored (or the criteria for determining this).
7.2 Right of rectification
You have the right to request rectification of inaccurate personal data concerning yourself, and to complete incomplete data.
7.3 Right of erasure
Under certain circumstances you are entitled to request that we erase your personal data or restrict our processing of your data, namely in the following events.
- When it is no longer necessary for us to process your data taking into consideration the purposes for which it was collected.
- When our processing is based on your consent and you have withdrawn your consent, and there is no other legal basis for the processing of your data.
- When our processing of your data is based on a legitimate interest legal basis and you object to such processing, and there is no overriding legitimate ground for our processing.
- When you have objected to our processing of your data for direct marketing purposes.
- When your personal data has been unlawfully processed.
- When the personal data must be erased for compliance with a legal obligation that applies to us.
- When the personal data collected concerns a child (under 13 years of age) in relation to the offer of information society services.
7.4 Right to objection - direct marketing and profiling
You have the right to object at any time to our processing of your personal data for direct marketing purposes, which includes profiling to the extent that it is related to such direct marketing. If you object to our processing of your personal data for direct marketing purposes, including profiling, we will cease such processing of your data.
7.5 Data portability
If our processing is based on your consent or if the processing is necessary for our performance of a contract with you, you have the right to request that the data which you have provided to us shall be provided to you in a structured, commonly used and machine-readable format and you also have the right to transmit such data to another controller.
7.6 Right to lodge a complaint with supervisory authority
Please note that if you consider the processing of your data to be in violation of applicable data protection laws, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence or the place of the alleged infringement (see http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm).
8. How do I unsubscribe from Adoore’s newsletters and emails?
If you no longer wish to receive our newsletters or other emails, you can unsubscribe as indicated in the particular communication, i.e. by using the unsubscribe link which is included on all newsletters and other emails. You may also contact us at info@adoore.se, and our customer service will help you out and remove you from future communication.
9. Is it mandatory to provide personal data?
When you purchase our products online, or sign up as a member with of Adoore newsletter, we will inform you which data is mandatory by marking certain fields with a symbol (*). The provision of mandatory data is necessary for Adoore to be able to fulfill our contractual obligation to you, for example processing your order, or fulfilling the services requested by you.
When you purchase our products in our physical pop-up store, you do not have to provide any personal data. Please note however that if you choose to receive a digital receipt, it is mandatory that you provide your email address or otherwise we will not be able to send you the digital receipt.
10. Children's privacy and legal purchase age
Adoore does not wish to collect personal information from anyone under the age of sixteen (16). If you are under eighteen (18), we require that you inform and get your parents’ or guardians’ consent before purchasing anything or provide any personal data to us at www.adoore.com.
11. Cookies and similar techniques
As mentioned above, we use cookies on our website. Please see our separate policy about the placement of cookies here.
12. Modifications
Adoore reserves the right to occasionally make changes to our privacy policy or practices. We will post the updated policy on our website, and thus we encourage you to review this page from time to time.
Version 1, last date for modification: 15 January 2023