Where is my shipment?
Can I make changes to my order after the order has been placed?
I have not received my order confirmation, what can I do?
My order wasn’t successful when trying to finish my purchase, what should I do?
How long is the delivery time for my order?
My order has not arrived, what happens with my payment?
Is there a possibility for express delivery?
Which countries does ADOORE ship to?
Shipping and customs in Norway?
What is a pre-order?
I regret my purchase. What do I do?
I want to return an item, how do I proceed?
1. Fill in the order number and your email at
2. Choose the reason for the return and which items you wish to return.
3. Pack the dress in a suitable package and paste on the prescribed return label, then hand in your package to the nearest postal office.
4. Extended holiday returns: Purchases made between Nov 30th - Dec 24th can be returned until Jan 7th.
Do you have extended holiday returns?
I want to exchange my item. How do I proceed?
2. Place a new order on our website.
3. Send your new order number to email@example.com, and we will refund you for the shipping cost.
Does it cost to return an item?
Do I get my shipping cost back when returning an item?
What happens if I don’t pick up my package from my postal office in time?
How long does it take before I am refunded for my return?
How do I find out about upcoming launches and products that return in stock?
Can ADOORE be found at other retailers?
How is the sizing of the dresses in general?
Replies to emails take between 1-4 working days and we respond to emails in chronological order. During the summer our response times are a little longer than usual.